Poor Customer Service

On Saturday 15 June 2019 we went to Travelex in OR Tambo to exchange Rands to Australian $ for my 15 year old daughter who is travelling to Australia to visit her cousin.

My husband called beforehand to enquire if they would be able to assist us with this exchange on the day of the flight and they confirmed that they would.

Got there, the lady asked us for the passport, the plain ticket and proof of SA residence. Which I gave to her, but the proof of residence is not in my daughter's name, which is kind of obvious as she is a minor (15). The lady then proceeded to tell me that if the proof of residence is not in my daughter's name, she would not be able to assist me. I asked her, how am I supposed to get proof of residence in a minor's name and she just looked at me as if I am speaking in a foreign language.

Discouraged but not about to give up, we proceeded to American Express, next to Travelex, which had a slight que, but nonetheless, we had to do this exchange, as we cannot send her to Australia with Rands.

We explained the situation and without any trouble they took my ID, the proof of residence which is in my name, my daughter's passport and ticket and all we had to do was sign a document stating that the proof of residence is not in my daughter's name but in mine, as my daughter is a minor living with me.

Now I ask you lady at Travelex, would that little bit of paper work have ****ed you??

It is quite clear to me now, why there was no que at Travelex but Bidvest and American Express had long que's.