Mocked and embarrassed by staff member

On the 29th of June 2018 I visited the Travelex branch in Cavendish Square to send some cash to my partner abroad. I had just arrived back in South Africa from him about a week and half before I went to the branch and was still trying to sort out quite a few things as I'd been away for a few months.

I knew what the process was so I headed to the tiny desk to complete the relevant form and hand it to the consultant. While completing the form, I realized I needed to transfer some money from my savings account to my cheque account. I tried doing this via my cell phone banking app but unfortunately it wouldn't workso I headed off to the ATM.

After a couple of minutes, I was back in the store and completed my form. I handed it to the woman and as I handed it to her, I had realized I wrote down the incorrect address.

I informed the woman behind the glass and she didn't respond. I then told her again.. " I wrote the wrong address" (thinking perhaps she didn't hear me. She didn't look up and just said " You need to fill out another form".

So that's exactly what I had done.

I handed it back to her and she asked me for proof of address and my ID. I have her my ID but I didn't have my proof of address as I had emailed the branch a copy of this before and they had it on record so she used that.

I stood waiting while she was processing the transaction to my partner in Kuala Lumpur. I had sent some money to him approximately 5 times since September 2017 as his a freelancer also just trying to make a living.

This is when things became extremely uncomfortable for me and I had felt insulted by this woman behind the glass.

Her first question to me was " How do you know your friend?" I responded and said that I had lived there. She had a smirk on her face which made me feel as though I was being made fun of. I was about annoyed with her attitude as there was no interest in what she was doing, except wanting to know more about why I was sending money to Malaysia.

Her next question to me really ****ed me off as it was unprofessional and out of line.

This woman, still with the damn smirk on her face, asked me "Are they poor there?"

I was in complete shock.

I have more than 10 years experience in customer relations and I knew that she was out of line.

I was being mocked.

I remained very calm and just said no.

She then said I'm asking because alot of people send money to Philippines so she assumed they are poor.

I just looked at her and then very calmly asked her where her name tag was. She then said pointing towards her desk "it must be laying around here somewhere".

She knew what she had asked was out of line and very unprofessional. She had seen the look of disgust and embarrassment on my face. She then says to me, "The South African Reserve Bank wants us to ask these questions".

At this point I just wanted to get the hell out of there and just used my cellphone to avoid interacting with her.

She completed the transaction and I then asked for her name, her first response was no then I had told her I wanted her name so I know who had assisted me.

Her name was Gloria Wester.

This woman is approximately 50+ years old and has no customer service s****s or empathy. She is unbelievably rude and sarcastic.

I am a frequent traveller and sending and receiving money from abroad has never been this humiliating.

I will never make use of Travelex Services again at any of the branches just because of this woman.

She has absolutely no people's s****s. I honestly don't know how she got this job.

NEVER AGAIN!