Bad customer experience everytime.

Bad customer experience every time I go to Adderly street Travelex. No money, offline or moody consultants who tell you that the branch is closed for the day even before closing time. 12 March I get to adderly and she says there's no money and I shud try another branch, I go to green market square at 12.40pm after the adderly branch, I get there and they say it's closed and I ask what time is closing time and no one answers. I give the form and id and proof of address dated 14 December 2018. Male teller is now listening to his female colleague who says I won't get the money cos according to Fica it needs to be a 2019 statement, I understand that any proof of address need to be valid for 3 months. I told them how bad their services are and just because there's black foreign nationals in Central Town they will be rude and act as if the money are taken from their pockets. So tired of this branch its always the same female teller that is so rude, please check the cameras for this date and time. I was further told that I will not get good customer service because it's not a business requirement. I am appalled and I want an apology and for being humiliated everytime I go there. I will go to Tygervalley and will get ? customer service and will use the same proof of address without any problems. Stop discriminating against African foreigners because that is how you generate business. My contact number is ********** 873. I will never step foot into adderly or green market square again.