NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Travelex
How is Travelex rated on Hellopeter?
Hellopeter has tracked Travelex across 36 reviews. Travelex hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Travelex? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Apr 2026
Rude staff at Travelex
My experience with this company in terms of service delivery and how I was spoken to by the staff was disgusting and unprofessional. I used the branch at Bayside Mall in Table View. There website states that certain currencies can be exchanged with there company and when trying to make the exchange I was treated as if I'm stupid because now they won't exchange it. They were dismissive and not interested in being helpful, in particularly the fat dark toned coloured one. At one point, she asked me to write on their form an explanation as to where, when and why I had this currency and while doing just that she started shouting at me to hurry up. They didn't seem to want my money and complained about silly things such as the coloration of the notes, while she had used a gobbed finger crumpling the edges of notes and then not taking some because they weren't pristine. That's a hypocrite in action disguising herself as a professional. There were other things she said that were borderline and carried an uncalled for undertone of intolerance. I had the impression that they felt their job was an unwanted c**** and I wasn't a client, I was an unwanted interruption to their day. Terrible , crass and rude service. There staff need EI training post haste.
1 reviews | Active since Apr 2026
Rude staff at Travelex
My experience with this company in terms of service delivery and how I was spoken to by the staff was disgusting and unprofessional. I used the branch at Bayside Mall in Table View. There website states that certain currencies can be exchanged with there company and when trying to make the exchange I was treated as if I'm stupid because now they won't exchange it. They were dismissive and not interested in being helpful, in particularly the fat dark toned coloured one. At one point, she asked me to write on their form an explanation as to where, when and why I had this currency and while doing just that she started shouting at me to hurry up. They didn't seem to want my money and complained about silly things such as the coloration of the notes, while she had used a gobbed finger crumpling the edges of notes and then not taking some because they weren't pristine. That's a hypocrite in action disguising herself as a professional. There were other things she said that were borderline and carried an uncalled for undertone of intolerance. I had the impression that they felt their job was an unwanted c**** and I wasn't a client, I was an unwanted interruption to their day. Terrible , crass and rude service. There staff need EI training post haste.
1 reviews | Active since May 2017
Poor service
Had a bad experience from Travelex Menlyn Mall. The lady there refused to accept my one month old TV licence statement as proof of residence despite listing it in the shop as one of the valid proof of residence document. Her overall attitude was not pleasant!
1 reviews | Active since May 2017
Poor service
Had a bad experience from Travelex Menlyn Mall. The lady there refused to accept my one month old TV licence statement as proof of residence despite listing it in the shop as one of the valid proof of residence document. Her overall attitude was not pleasant!