Worst / ****** customer service ever!

On the 11th March 2019, I accompanied my daughter that's home on a short visit from Dubai to Travelex, Tyger valley center to receive some funds transferred via western union from her employer in Dubai. I explained the situation to the teller, Carol Nel. We were instructed to complete a form and my daughter duly comp**** and gave way for the next customer, a "white" lady who received excellent advice from Carol, as I overheard her explaining that she needs forex for her son who's travelling on a sports trip, and that the son will be in the shop soon, as he's on his way from a bookstore in the centre. My daughter completed her form and Carol asked a few questions as I explained that my daughter resides with me when she's in Cape Town and I have proof of address in electronic format on my phone to be emailed to Carol. My daughter had her identity documents at hand and I was asked for my identity document, whereby I explained that my new smart card identity document was processed by home affairs and I have a certified copy of my ID , my original passport, my original drivers license, as verification of identity. I further expalined that although my daughter is 25 years old, she resides with us in Cape Town and I presented the electronic copy of my municipal bill. Carol was not listening, neither was she helpful, and to quote her as follows "i'm not interested in your personal situation" as all of the above documents were not acceptable. I questioned her regarding her attitude and the service provided to the previous customer where no questions were asked regarding "personal situations". How blatantly bias and ******!! To be treated by admin staff as second class citizens are totally unacceptable. I've traveled the world and extensively and had dealings with numerous nationalities during my travels at airports, in the financial service industry, but the prejudices and racial bias only exists in south Africa! needless to say, my daughter was fuming at the blatant ****** and could not receive her funds at all. It seems that a person of color is deemed as a ***** with no credentials, whereas my credentials were never in question. How shallow are these people, how ******. We are better off leaving this damn cursed place, for good!!!