1 reviews | Active since Apr 2019
Pathetic c service
The service I got from your staff member Jackie Kietas was so pathetic to a point that I felt like a foreigner in my own country. LET ALONE THE THE ATTITUDE SHE GAVE ME.... CAME IN THE BRANCH SHE IS BUSY ON HER PHONE WITH A COLLEAGUE JUST GAVE ME A LOOK THEN BACK TO WHATEVER SHE WAS TALKING ABOUT IT THEN AFTER SOME TIME SHE CALLED ME NO EXCUSE NOTHING I TOLD HER MAM I WOULD LIKE TO SEND MONEY AS A GIFT TO THIS COMPANY SHE THEN IMMEDIATELY SAID NO WE CAN'T HELP YOU IN A RUDE WAY AS WE DON'T SEND TO COMPANY TO PERSON I SAID SINCE WHEN AND SHE WAS LIKE ROLLING HER SINCE ALWAYS THEN I ASK HOW ABOUT MY COLLEAGUE WHO SEnT MONEY TO THE SAME ORGANIZATION USING THE SAME DETAILS BUT USING YOUR BRANCH IN CANAL WALK SHE GRABBED THE PHONE WHILE WE TALKING CALLED SOMEONE THE PERSON SAID TO HER I MUST BRING A PROOF OF MY COLLEAGUE THAT SENT MONEY I SAID I'M NOT DOING THAT THEN I ASK HER NAME SHE WROTE IT DOWN THEN I ASK HER SURNAME SHE SAID SHE IS THE ONLY JACKIE CALLED IN THERE SO SHE DIDN'T GIVE. I CALLED THE ORGANISATION AND ADVISE WHAT THE LADY SAID THEY SAID OK SEND IT TO THE ORGANISATION OWNER WENT BACK AGAIN TO THE SAME LADY SHE SAID NO MAN I CAN'T HELP YOU AS WE BOTH KNOW YOU NOT THE SENDING THE MONEY FOR THE RIGHT PURPOSE I'M LIKE ITS GOING TO THE SAME ORGANISATION BUT TO THE OWNER IMPLYING THAT NOW I'M DOING MONEY LAUNDERING THEN SHE GRABBED THE PHONE AGAIN CALLED WHOEVER SHE CALLED THEN ALL OF A SUDDEN SHE SAID YOU CAN COMPLETE THE FORM..... WITH ATTITUDE. WHO WORKS A CUSTOMER SERVICE COMPANY LIKE THIS QUESTION IS WHAT IF I WAS SOMEONE ELSE WAS SHE GOING TO ACT THE WAY SHE ACTED. NO APOLOGY NOTHING WHY MUST I ASK FOR MY RIGHT as IF I'M A FOREIGN IN MY OWN COUNTRY. JACKIE YOUR SERVICE WAS SOO LOW TO A POINT THAT I WILL NEVER COME TO YOUR BRANCH EVER AGAIN AND I WILL. NEVER EVER SEND MY FRIENDS OR RELATIVES AS YOUR SERVICE SUCKS. WILL YOU LIKE TO BE TREATED THE WAY YOU TREATED ME I DON'T THINK SOO. WHAT DID I DO TO DESERVE SUCH LOW SUCK SERVICE FROM YOU. IF YOU DON'T LIKE YOUR JOB WHY DON'T QUIT AND LET OTHER PEOPLE WHO NEEDS AND UNDERSTAND CUSTOMERS NEEDS.
