GM
GERNA M
1 reviews | Active since Sept 2020
14 Sept 2020, 22:26
Unable to provide feedback
I have tried since April to get feedback regarding my cancelled flight. I constantly mail them with no success. I understand that this is unconventional times, but it also the time to see how your respond. This is the worse service and will not recommend them or use them in the future.
Helpful (0)
Replies (6)0
Replies (6)
TRAVELCHECK's replyOfficial
15 Sept 2020, 09:33Dear Gerna, apologies for the inconvenience. Please leave your order ID here and we will make sure that one of our service agents will contact you with an update.
TRAVELCHECK's reply15 Sept 2020, 09:33
Official
Dear Gerna, apologies for the inconvenience. Please leave your order ID here and we will make sure that one of our service agents will contact you with an update.
GM
GERNA M's updateReviewer Update
15 Sept 2020, 11:4520-01-253226
GM
GERNA M's update15 Sept 2020, 11:45
Reviewer Update
20-01-253226
TRAVELCHECK's replyOfficial
15 Sept 2020, 13:54Hi Gerna, we have passed it on. Please be advised that Lindsay was in contact with you in August and Nichole mailed you today. We hope the refund can bestow sorted asap. Again, apologies for the inconvenience
TRAVELCHECK's reply15 Sept 2020, 13:54
Official
Hi Gerna, we have passed it on. Please be advised that Lindsay was in contact with you in August and Nichole mailed you today. We hope the refund can bestow sorted asap. Again, apologies for the inconvenience
GM
GERNA M's updateReviewer Update
15 Sept 2020, 14:44Yes, because I keep request feedback. Nothing was initiated from your side and no feedback unless I ask. I am told they will follow up and never hear back. Until I mail again. Which is not good customer service. I have even phoned the airline myself and was told they can't help me.
GM
GERNA M's update15 Sept 2020, 14:44
Reviewer Update
Yes, because I keep request feedback. Nothing was initiated from your side and no feedback unless I ask. I am told they will follow up and never hear back. Until I mail again. Which is not good customer service. I have even phoned the airline myself and was told they can't help me.
GM
GERNA M's updateReviewer Update
13 Oct 2020, 10:59Good morning. Travelcheck gave me a voucher and this issue has been resolved. Thank you for sorting it out.
GM
GERNA M's update13 Oct 2020, 10:59
Reviewer Update
Good morning. Travelcheck gave me a voucher and this issue has been resolved. Thank you for sorting it out.
TRAVELCHECK's replyOfficial
13 Oct 2020, 11:14Thank you for posting this here. We are glad it all worked out in the end. Safe future travels
Your Travelcheck Team
Your Travelcheck Team
TRAVELCHECK's reply13 Oct 2020, 11:14
Official
Thank you for posting this here. We are glad it all worked out in the end. Safe future travels
Your Travelcheck Team
Your Travelcheck Team