TravelCheck *****

So, when I booked through TravelCheck, my first impression was quite good, until my flights got cancelled due the CoronaVirus pandemic.

My first flight got cancelled from MLE to CMB - Male to Colombo the 10th of March. I immediately contacted TravelCheck but they said they cant refund me because I did not book a refundable ticket, although the airliner cancelled the flight with email proof stating that refunds will be available. Booking Reference is KE474, KoreanAir.

I then paid for a ticket out of my own pocket again for a flight with Emirates to Colombo as I had connecting flight to catch back to South Africa.

This was issue number 1.

Issue number 2 started when Emirates recently announced that all their flights are to be cancelled. so my Emirates flight leaving on the 30th of March leaving JNB to MLE - Johannesburg - Dubia - Male is also cancelled - Reference HR364J. The Issue is, although on Emirates' website they stated that full refunds will be available or ticket voucher will be provided, Im not allowed to apply for either of the above mention as explained to me by Emirates South Africa because the booking was made through TravelCheck.

I brought up this issue with TravelCheck but they only rep**** with a link to KoreanAir regarding ticket cancellations.

So in a month's time I have lost 3 flight tickets, thousands of Rands and had to pay for an extra ticket.

I would really appreciate it if someone can assist me with to contact that is helpful or on how to get my funds back. Its been stated with both airliners that refunds are available.

This is utterly unacceptable and I feel cheated and ******!!!

Never again will I book any tickets through this Travel Agency and will most definitely never be recommended.