1 reviews | Active since Nov 2016
They ***** Your Money & Your Sanity
I am disgusted and mortified at the sheer lack of customer support Travelcheck provides. Sure, they have great marketing and PR, but once you're dealing with them, you'll wish you never started.
Firstly, if your flight gets cancelled (even due to a pandemic) forget about a refund or clear answers. I have a name list of everyone that I have spoken to and who have blatantly **** to me. From telling me that I will lose 50% of my flight fees because the country closed its borders and I cannot enter, to telling me that I will lose 600 ZAR as a processing fee when the airline cancelled my flights and telling me more than 90 days ago that my refund will only take a maximum of 60 days.
Now, when I email them to ask about my refund, they simply respond with a popular one-liner: "We'll ask and let you know". Big shocker, they never do.
Don't let them fool you, because other airlines and travel service providers have long since refunded me. Even those that had flights booked after the Travelcheck one.
I urge everyone, stay away from this service provider. They are more dangerous than a pandemic. They ***** your money and your sanity.
we don't want to shift the blame, however, we do ask all our customers for patience and understanding during these unprecedented times. Our suppliers are also changing their refund policies constantly as the pandemic evolves. Hence a perhaps confusing correspondence.
we don't want to shift the blame, however, we do ask all our customers for patience and understanding during these unprecedented times. Our suppliers are also changing their refund policies constantly as the pandemic evolves. Hence a perhaps confusing correspondence.
Best wishes
Best wishes