Order NO 250263

Since March its been an absolutely fruitless battle in order to get my refund back for both my KoreanAir and Emirates Tickets. Emails get ignored for days before replies are provided. Ive asked numerous times whom is in charge of my account so that i cant contact the directly, as well as who from the ticketing department is replying me on my emails. Its delays after delays with excuses. At some point it would seem that we are winning and the refund will be done, but then to no surprise, something yet again causes a delay.

What I cant understand, seeming as I booked and paid my tickets through this travel agency, they are responsible for my refund. If the Airlines are delayed with their responses, they can continue to battle with them in order to get the money back, why should I be the who needs to suffer and get absolutely no where?

Its blatantly unfair and *********. If it was something in the line of a R1000.00 I lost, it would have been fine, but seeming as it a lot more than that, its upsetting. Hell people are losing jobs left right and center due to COVID-19, including me, how difficult cant it be to understand that?