***** Travelcheck

On 30 January 2020, I needed to take a flight from Johannesburg to cape town. It did not happen using SAA Flight because the SAA said my surname is not appearing on the print out , it was only first name, and the last name the refused me to fly. i ended up doing new booking with mango because of surname issue. The told me to buy another ticket and the will refund me at the end, I used mango. I wrote to them on the 15 of Nov 2021 regarding my refund. Lisa customer service manager responded and say SAA has been in business rescue for a very long time and the are following up with the progress of the supplier to see the progress of the application. On the 9th of January 2022 I made follow up regarding status of my refund. On 9th of January 2022 Amelia said we are still awaiting feedback from SAA. Kindly follow up with us at the end of January regarding the status of your refund. Now I am contacting them they are not responding to me the are silent. SAA booking *** issued 29 January 2020 Ticket number: ***.