FC
FI C
1 reviews | Active since Sept 2017
12 Jun 2020, 12:31
Could Travel check **** people
I'm about to conclude that I have been ****med Travel check, They have literally switched off their phone line , there is an automated vice message saying they not taking calls then an automated email response. You are told to go on their website where you fill in countless forms but they will still not get back to you/assist you.
Keeping in mind Travel start is taking care of people who booked with them
Helpful (0)
Replies (7)0
Replies (7)
TRAVELCHECK's replyOfficial
12 Jun 2020, 12:37Hi there, please note that due to our team working from home at the moment our telephones lines are non operational.We do however answer to every email sent. Please leave us your booking reference here and we will get back to you.
TRAVELCHECK's reply12 Jun 2020, 12:37
Official
Hi there, please note that due to our team working from home at the moment our telephones lines are non operational.We do however answer to every email sent. Please leave us your booking reference here and we will get back to you.
FC
FI C's updateReviewer Update
12 Jun 2020, 12:53The problem is on emails you sending me data and not information , you not the only business working from home to use that as an excuse why clients can not be phones to clarify , provide information and a peace of mind that they haven't been ****med. then a manager or team leader should be provided with a phone to call people whose flight's are scheduled for June. The reference number reference for the form I filled in is Reference # | *** , My flight is scheduled for 25th June if this gives you a sense of urgency.
Again, do not send me any more data/copy and paste , if you want to use email then response to the specific questions I'm asking!
Again, do not send me any more data/copy and paste , if you want to use email then response to the specific questions I'm asking!
FC
FI C's update12 Jun 2020, 12:53
Reviewer Update
The problem is on emails you sending me data and not information , you not the only business working from home to use that as an excuse why clients can not be phones to clarify , provide information and a peace of mind that they haven't been ****med. then a manager or team leader should be provided with a phone to call people whose flight's are scheduled for June. The reference number reference for the form I filled in is Reference # | *** , My flight is scheduled for 25th June if this gives you a sense of urgency.
Again, do not send me any more data/copy and paste , if you want to use email then response to the specific questions I'm asking!
Again, do not send me any more data/copy and paste , if you want to use email then response to the specific questions I'm asking!
TRAVELCHECK's replyOfficial
12 Jun 2020, 13:08Sorry, we cannot see the reference number, it is ***- out. Please send us your surname. Since borders will most probably still be closed on 25th June, the ticket will remain open, that means you can either re-book once borders open again or get a refund. Our Service team will have more info.
TRAVELCHECK's reply12 Jun 2020, 13:08
Official
Sorry, we cannot see the reference number, it is ***- out. Please send us your surname. Since borders will most probably still be closed on 25th June, the ticket will remain open, that means you can either re-book once borders open again or get a refund. Our Service team will have more info.
FC
FI C's updateReviewer Update
12 Jun 2020, 13:11 *** here is the reference number
FC
FI C's update12 Jun 2020, 13:11
Reviewer Update
*** here is the reference number
TRAVELCHECK's replyOfficial
12 Jun 2020, 13:39Thanks. We see you have also contacted us on Facebook. We will get back to you. The ticket does not expire, so please don't worry. You will be able to get a rebooking or a voucher/refund. Our service team will have details and will be in contact with you via email.
TRAVELCHECK's reply12 Jun 2020, 13:39
Official
Thanks. We see you have also contacted us on Facebook. We will get back to you. The ticket does not expire, so please don't worry. You will be able to get a rebooking or a voucher/refund. Our service team will have details and will be in contact with you via email.
FC
FI C's updateReviewer Update
12 Jun 2020, 13:57Right now a refund would be most ideal as no one knows when the situation will change, I require a visa and lastly the new date may not be ideal as I read that all tickets booked this year should be used by 31.12.2020 also Europe will be extremely cold to travel later in the year hence I had booked for June.
FC
FI C's update12 Jun 2020, 13:57
Reviewer Update
Right now a refund would be most ideal as no one knows when the situation will change, I require a visa and lastly the new date may not be ideal as I read that all tickets booked this year should be used by 31.12.2020 also Europe will be extremely cold to travel later in the year hence I had booked for June.
TRAVELCHECK's replyOfficial
12 Jun 2020, 14:23Our service team will be in contact. Airline rules have also changed again and tickets can now be used for longer. Travelvouchers are valid for 24 months. Cash refunds can take up to 3-6 months at this stage. Anyway, more info on email:-)
TRAVELCHECK's reply12 Jun 2020, 14:23
Official
Our service team will be in contact. Airline rules have also changed again and tickets can now be used for longer. Travelvouchers are valid for 24 months. Cash refunds can take up to 3-6 months at this stage. Anyway, more info on email:-)