BAD SERVICE from TRAVELCHECK concerning ALITALIA cancelled flghts!!

I guess this VIRUS has brought the worst out in Companies !!! . As my flights ( 2x people) had been cancelled due to the virus I am battling to get a refund. After been instructed by Travelcheck to contact Alitalia for a refund, Alitalia has informed me that they have three options available. One of those options is for a full refund however to action this I needed to go back to my service provider ( TRAVELCHECK ) . Having again contacted TRAVEL CHECK and explaining that I am a pensioner ( High Risk for COVID -19 ) and that under the circumstances I could not see myself being prepared to travel within the dates /timespan offered by Alitalia due to the risk involved .....AND of course that I am a pensioner surviving on a fixed income / interest earned etc , that I would prefer to receive a full refund. The response from them as a very simple: Thank you for your email, Please advise the airline is not providing us with a refund for your ticket, We can only offer you what the airline is offering, We do apologize for any misunderstanding, Best regards,

Customer Service

I ask you this ...... who did I pay money to ?????.. Travelcheck! . Hence they should be responsible to negotiate my refund with the Airline due the flight being cancelled and not have me waste money on endless to and froing between the two companies ????>