WW
Wendy W
1 reviews | Active since Feb 2021
02 Feb 2021, 15:58
Avoid TRAVELCHECK
TRAVELCHECK deserve minus stars! Avoid using them at all costs, especially if you are making bookings that could be affected by future COVID unknowns. I waited more than 7 months for a refund on a ticket in 2020, and then only after threatening to take the matter further. I verified with Emirates directly that they had reimbursed TRAVELCHECK 6 months previously, so MY money was sitting in THEIR bank account whilst I was being fed untruths and excuses. I have a friend who is going through the exact same ordeal with them. This is a gross consumer violation.
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Replies (1)TRAVELCHECK's replyOfficial
03 Feb 2021, 10:35Dear Wendy, we are sorry for the inconvenience. Please send us your reference number if the matter is still not resolved.
Please note that we were not able to access any money that was refunded since it was siting with an intermediate supplier due to complex supply chains in the travel industry.
Please note that we were not able to access any money that was refunded since it was siting with an intermediate supplier due to complex supply chains in the travel industry.
Best regards,
TRAVELCHECK's reply03 Feb 2021, 10:35
Official
Dear Wendy, we are sorry for the inconvenience. Please send us your reference number if the matter is still not resolved.
Please note that we were not able to access any money that was refunded since it was siting with an intermediate supplier due to complex supply chains in the travel industry.
Please note that we were not able to access any money that was refunded since it was siting with an intermediate supplier due to complex supply chains in the travel industry.
Best regards,
