BL
Ben L
1 reviews | Active since May 2020
18 Sept 2020, 05:56
4 months for a refund and still no joy....avoid like the plague.
Appalling service.
Cancelled flights that were supposed to happen in May, requesting a refund.
Have been offered a voucher in every interaction, however I have made it clear I want a refund.
To get to this stage I have had to contact the airline directly, and prove to the person responding to my mail that they are LYING to me about not being able to process refunds and that their system doesnt handle this sort of request. Qatar airways have duly obliged and confirmed with me this sort of thing is usually processed within a couple of days.
I have reached my absolute saturation point with this.
Helpful (0)
Replies (3)0
Replies (3)
TRAVELCHECK's replyOfficial
18 Sept 2020, 07:24Dear Ben, apologies for the inconvenience. Please note that these unprecedented times are causing this delay. Even though the airline has refunded the amount, the actual money has not come into our account yet. We will refund you as soon as that money is physically available to us.
TRAVELCHECK's reply18 Sept 2020, 07:24
Official
Dear Ben, apologies for the inconvenience. Please note that these unprecedented times are causing this delay. Even though the airline has refunded the amount, the actual money has not come into our account yet. We will refund you as soon as that money is physically available to us.
BL
Ben L's updateReviewer Update
18 Sept 2020, 09:44Dont buy this for a second.
Have been mailing you regularly since May, the airline says they respond within a couple of days, which having dealt with the directly before I can trust to be true. The rest is just delay tactics and obfuscation from your part.
Its amazing that I hear nothing back from the mail I sent a couple days ago (simply requesting an update on a previous request sent on the 31st of August), yet you respond within 2 hours to a HelloPeter review?!
Prioritise the customers you still have while you have them, I will certainly make sure everyone I know is aware to not book through you.
Why should anyone stand for a refund taking 4 months to process?! I have been more than accommodating of your incompetence to this point and as mentioned in my previous post have simply reached saturation point with this farce.
Judging by the responses from others on the same topic, it doesn't sound like I'm the only one.
Have been mailing you regularly since May, the airline says they respond within a couple of days, which having dealt with the directly before I can trust to be true. The rest is just delay tactics and obfuscation from your part.
Its amazing that I hear nothing back from the mail I sent a couple days ago (simply requesting an update on a previous request sent on the 31st of August), yet you respond within 2 hours to a HelloPeter review?!
Prioritise the customers you still have while you have them, I will certainly make sure everyone I know is aware to not book through you.
Why should anyone stand for a refund taking 4 months to process?! I have been more than accommodating of your incompetence to this point and as mentioned in my previous post have simply reached saturation point with this farce.
Judging by the responses from others on the same topic, it doesn't sound like I'm the only one.
BL
Ben L's update18 Sept 2020, 09:44
Reviewer Update
Dont buy this for a second.
Have been mailing you regularly since May, the airline says they respond within a couple of days, which having dealt with the directly before I can trust to be true. The rest is just delay tactics and obfuscation from your part.
Its amazing that I hear nothing back from the mail I sent a couple days ago (simply requesting an update on a previous request sent on the 31st of August), yet you respond within 2 hours to a HelloPeter review?!
Prioritise the customers you still have while you have them, I will certainly make sure everyone I know is aware to not book through you.
Why should anyone stand for a refund taking 4 months to process?! I have been more than accommodating of your incompetence to this point and as mentioned in my previous post have simply reached saturation point with this farce.
Judging by the responses from others on the same topic, it doesn't sound like I'm the only one.
Have been mailing you regularly since May, the airline says they respond within a couple of days, which having dealt with the directly before I can trust to be true. The rest is just delay tactics and obfuscation from your part.
Its amazing that I hear nothing back from the mail I sent a couple days ago (simply requesting an update on a previous request sent on the 31st of August), yet you respond within 2 hours to a HelloPeter review?!
Prioritise the customers you still have while you have them, I will certainly make sure everyone I know is aware to not book through you.
Why should anyone stand for a refund taking 4 months to process?! I have been more than accommodating of your incompetence to this point and as mentioned in my previous post have simply reached saturation point with this farce.
Judging by the responses from others on the same topic, it doesn't sound like I'm the only one.
TRAVELCHECK's replyOfficial
18 Sept 2020, 11:32Dear Ben, it is another team responding here hence the quicker turnaround time. Please send us your reference number and we will forward to our service team immediately.
Again, we apologise for the inconvenience.
Again, we apologise for the inconvenience.
TRAVELCHECK's reply18 Sept 2020, 11:32
Official
Dear Ben, it is another team responding here hence the quicker turnaround time. Please send us your reference number and we will forward to our service team immediately.
Again, we apologise for the inconvenience.
Again, we apologise for the inconvenience.