trip to Mombasa, false tickets

We booked with Travel Zone to go to Mombasa on 15 Dec 2015. Paid tickets in full 8 weeks prior to departure. 3 weeks before departure she insisted on ROE increase. On 18 Nov 2015 she issued tickets and vouchers which were false. No payments were made from Travel zone for accommodation and flight. We lost out big time. She was terribly rude on the phone. HOPE SHE HAS A MERRY CHRISTMAS with our hard earned money.