Refuse for refund

I bought a package to go on MSC cruises specifically however the site could not be shown to us on the day of the presentation. I signed the contract on Friday after 17:00 (26/02/2016) and paid almost 50% of a lifelong package. Early the following week I paid the rest and then phoned for my password to view MSC bookings however I was told that I will only receive my password once the received the contract. I received my password on 7/3/2016 and phoned the office on 9/3/2016 and discovered that this is not what I wanted. Travel Quest is refusing to refund me as I had 5 days to cancel. How could I know that this is not what I wanted if I had no access to the site. <br> <br> I paid in good faith however I have huge challenges on getting my money back. My concern is that they are growing by 150 members weekly, and I am the only one disappointing with the deal?<br> <br> I am humbly requesting a refund.