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emerckel E

1 reviews | Active since Jan 2017

14 Jan 2017, 14:30

Pathetic Service - Dont be fooled

<p>Don't be fooled by this company. I went to a presentation and the promises made were so amazing. I kept telling them that I would like to think about it and only sign up the next day, but they kept on sweetening the deaL to a point I could not say no. At this point I should have known, but against my better judgement, I signed up that evening. The next day when I did some additional research I found quite a few posts stating that this was not a good company to deal with. At that stage I decided to cancel my membership. I contacted the bank and they informed me that they would make the funds available in my account, but that I should contact the company and inform them of mny decision. I did so telephonically and in writing and I thought that was that. Six days later the money came of my account again. Totally unacceptable.</p>

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emerckel E's update27 Jan 2017, 15:21
Reviewer Update

I am updating my review. The team contacted me and provided constant and professional feedback untill my money was reimbursed. I have to admit that their response to my complaint and the way it was handled has really change my opinion of the company. Great Service and excellent communication.