Terrible Service

I have been called by the agent explaining that I have a certain value on a travel card, which give me excess to national and international hotels and travel destinations. I have to pay a monthly subscription, which they ended up taking the full annual subscription. For weeks I didn't get any welcome email or communication at which point I enquired and based on the poor service and communication I decided to cancel this subscription. It has been over two months and I still haven't received my refund. I call and get promised the refund every time but to date I still haven't received anything.

They are clearly only focused on getting my money as now that I have cancelled by subscription I have to beg for the refund.