Dont Book with TRAVEL SA - Be Careful. They are no long communicating with customers. This could be a ****! if NOT is! making

We decided to cancel our booking, we paid on the 13/12/2019 for Feb 2020 booking. i had received and invoice and there after Gretshen was taking very long to reply to my messages as i wanted to change the booking to June. Eventually she told me she had chicken pox and thats why the delay. We then requested if we could move our booking to June and she gave us prospective dates on whatsapp but her lack of communication during this time was alarming. My husband and I decided to cancel our booking. When i requested a refund, Gretchen told me she will get it refunded, however we are not getting any luck with a refund. No communication or follow ups from them. She does not read the whatsapp messages but shows online or last seen. she does not take calls. She rep**** once via email but no guarantee on my refund? what type of business does this? Yesterday i got a rude call from Suren, I have no idea who he is, but he claims to be the owner, he was trying to get the gist of what occurred and then started saying this is my fault. This is what confused me as what exactly is my fault? i just want a refund. I never dealt with him before, Gretchen told me this will be arranged even thou she was poor in her response time. He lost his cool, he was rude, n ranted before cuting the call. i called him back and he did not pick up. Today i tried him again and i told him i dont want to talk to him i want to speak to Gretcen and he says he doesnt have direct contact with Gretchen and that she is his partner and they only chat on instagram. I have never heard someone sound so unprofessional. He has no way of talking to a customer on the phone when i tried to let him hear me out, Instead of advising or assisting us with a refund and how it works, he raised his voice shouting and screaming and then cut my call. I have left endless messages and no response from her. All i want to know is when am i getting my money back? and they refuse to communicate! i booked with them 2 years ago with no issues. Had i known they have now become ******** as per previous posts i would of not booked the second time round! Be careful if you are booking with them. This guy suren told me today he has 8000 clients. With customer service like this he will have zero soon.