Bad business ethics

Booked and paid in full for a holiday through Travel House SA in August 2017 at Kiara Lodge in mid November 2017. When we started querying our guest certificate at the beginning of November all sorts of excuses started arising, non of which seemed to be true. We also struggled to communicate with them as they did not answer e-mails, sms's, whatapps or telephone calls. Eventually we managed to get answer from them that the week that we booked for was no longer available, and battled for a week to get our money back. They were very vague with everything they told us and at sometimes were down right rude. Would not suggest that anybody does business with them in any way.