Trip of Horrors

What an awful experience I had with Travel generation owned by Shirley.... From the time we were fetched they were late(mind you night b4 we were sent msg that lateness will not be "tolerated ". We were supposed to be fetched at 07h00 am only for the transport to arrive past 10. Get to Durban only to find that the hotel booked they had no water for past 3 days... was it not us fetching water with 20L liter buckets so we could heat up the water on pots and kettles just so we can bath. Headed to the beach of which time management was awful,boat cruise was booked for 2 but moved to 4(timewise it was out of their control). As we were heading to the hotel taxi breaks down,was it not us waiting on the side of the road for 3 hours(again communication was terrible). Eventually we Uber ourselfs with our own money to our hotel to freashen up only to discover the driver will not be coming and no other alternative transport was arranged. The highlight of my trip( going to kwa Max) did not happen. The next day we are told the taxi is still being fixed (mind you we have to check out). Alternative transport bck to JHB was the cheapest bus so comfortabality was not an option, this was not a matter of saving cost The owner (Shirley could have atleast booked a more comfortable bus, any way we get to the bus station only to find out that there are no more buses available ( we were told bus tickets were already bought). We as the clients had to find our own alternative transport bck to JHB. In all of this horror trip from hell, a group whatsapp was sent to us that she is aware of the incident and it will be investigated.... till today we've yet to receive the outcome. All of this happened the long weekend of the 24_09 today is the 2nd of 10 still nothing. Moral book with Travel Generation owned by Shirley if you have money to waste.