Wont refund my money.

I would like to encourage anyone wanting to use any form of deals off the Travel dreams websites to do so with cautious. There are seemingly great, but there are hidden agendas. I recently went to Italy. Which I paid for in January. When I asked the travel agent if it was on the Italian Visa I needed, the answer was yes and even a link highlighted in yellow was given. Only thing she failed to add was that I would need a transit visa cos we were flying through the UK which does not accept the Schweignen visa. (apparently it was on the email, in small print) no hyper link given. So when we got to JHB airport we weren't allowed to board. We were flying through British Airways.. I Went to BA counter to change the tickets so we could fly via another Schweignen country and we got told that because it was booked via Travel Dreams they couldn't change the ticket all they could do was cancel it and we needed to buy 2 new tickets to fly out. Which cost an extra 20 000 rands. The terrible thing about Travel Dreams is we couldn't even get a hold of anyone to rectify this on line so we could get onto our original flights. I emailed the Travel Dreams as we were waiting for our now new flights via Air Italila, and my response that I got 2 days later was it was my error and I should have read the fine print and they wouldn't refund me the full amount if anything maybe a 1000 rand. Now you tell me. They have already been paid there portion, they don't have any contact details to contact them after hours even during office hours its a nightmare. Yet there answer was it was my fault. But happened to the customer protection act. Let me just add that I am still waiting for the supposedly 1000 rand refund. This is now 8 weeks in. WORST SERVICE EVER........ and to add .. the poor helpers at the airport were saying this was not the first time that this has happened to travelers via this same travel agency. Its disgusting honestly. I will not recommend them or encourage anyone to either.