Home Sweet Home Voucher

Good day,

I had a very nasty ordeal and experience with your services today (24.10.2022).

I made a booking yesterday (23.10.2022) and erroneously messed up the travel dates to Monday, 21 November until Wednesday 23 November 2022 instead of Monday, 24 October until Wednesday 26 October 2022.

I have not read the terms and conditions and there is where my frustrations started.

Calling your call centre revealed that I am totally stuck and will forfeit the voucher amounts – because of the issues of the B&B not having accommodation for the two nights and the Non – Flexibility of the voucher for not being transferable.

I had to return on the road – on my way to Upington after this nasty experience.

My biggest frustration is that the voucher could no longer be used at another vendor, and I subsequently cancelled it – hoping to receive my 50% refund from Booking.com.