VERY POOR AFTER SALES SERVICE

This is about Trappers Online, and especially since the onset of the Covid 19 pandemic. I have been a customer of Trappers since it started in Pietermaritzburg way back in the early 80's. Last year I purchased a pair of Salomon X Ultra hiking shoes online through Trappers. In March this year, just before the lockdown, one of the lace clasps on the shoes came out. The shoes were only about 6 months old. I notified both Salomon and Trappers but because of the lockdown I was happy to wait. Once the lockdown eased I found it almost impossible to get any response from either Trappers or Salomon. Eventually, in August, after threatening some blackballing through social media, I was contacted by John_Michael of Trappers and arrangements were made to collect my shoes for repair/replacement. I may add that I also purchased another pair of Salomon shoes in the interim (I love the shoes). Since then I have not been able to raise anyone again to find out what has happened about my shoes. No one responds to my emails. So, I have decided I will no longer purchase anything from Trappers Online again, nor will I buy any Salomon products. They got 2 stars from me, but one star is for the good service I used to get.