Lame and unresponsive!

I urgently bought some buffs from Trappers in May. They were expensive but I really needed them. They tried to deliver shoes to me via Courier Guy and when I noticed that there was a waybill below mine I could get them to take it back. However, have emailed them twice since and no reply. Nice customer service, Trappers? What is going on? I expect better from you. Other companies have emailed me apologies because deliveries were a week late, but you do not even reply to my email.