Cradlestone Trappers

So I was called by a lady at trappers Cradlestone last week monday 4 july just after my 1st review on hellopeter, she told me she spoke to the factory in capetown regarding my Jacket it is in line to be assesed. I asked her if I can get a refund because the winter is almost over she said she will speak to the office and call me back monday 11 july still today no call I am waiting for something I paid for so I went to cape union mart center and bough a k-way jacket and I will move all my business there and evaryone I talk to will do the same, how can I wait like this it is not fair.