Bad client services

I send documentation through to transunion on 25 January 2021 after struggling getting through to an agent cause there agents is so unprofessional they will pick up the call and just keep quiet until you release the call. I then had to submit my documentation as I couldn't verify an old telephone number. I send the requested documents and was given a reference number . On Monday I got confirmation email that my personal details has been update but the confirmation was in the name of my husband. I call back and was told they will investigate and get back to me within 24 hours it has been more then 48hours no feedback and when you call there agents call avoid.