Wrongfully Debited and left in the dark

I was debited 3, in January 2019, by Transunion. However I canceled in October 2018.

I called in January 2019 to rectify the issue, and was told that I would be refunded in 21 working days, regardless it being a mistake on their side and that I would be placed under financial strain.

I was not refunded in February 2019 and have made several calls to rectify the issue. At the beginning of April 2019 I was told that a Senior Manager, Jameel Wessels, would be handling the refund process and that I would be refunded the next week.

I was not refunded the next week. Upon calling, again, I was told that I should be refunded by Saturday (20th April 2019).

Once again, I was not refunded. I tried calling again, today, but after 5 minutes, I felt wasting my airtime was not worth it. I also filled the contact us form, on the site, however no one has contacted me.

I'm tired of sitting on 30-45 minute calls, getting told they don't know what happened but the dispute is with head office, and getting told to call back if I do not get refunded. Every time I requested to be emailed the process of the dispute, I was told that it was not possible.

What ethics are you following as a company? What systems are you running?

I expect a call today and to be refunded tomorrow.