Wrongful information displayed and zero help

I have requested that trans union phone me but they have sent automated replies to my emails only, with a reference number to contact them on. I will not phone the company thats displaying wrong information that reflecting on MY name. I have also mailed them on their site to inform me what is it that makes finance companies deny my applications. But all I got was an automated email. If trans union are taking my money then they better give me what I want and I feel its utterly disgusting to have to pay to see whats going on in my own credit account. I feel its against my constitutional rights to be denied personal information.