Wrong info

I have paid up all my accounts, it does not update on my report. Today i received two emails to saying...Dear Rae,

A New Payment Profile, for General Retail was added to your credit report on 02 Dec 2022.

Check your report on mytu.co.za or contact us

I checked my report and two enquiries were done, i called transunion and was told that this was not the case, my credit score dropped, i made No applications for anything today or for some time. They told me to call experian. When i called experian you get option 1and 2, both which there is no communication just a silent line..come on i am trying to sort out my itc