BL
Bianca L
1 reviews | Active since Oct 2019
05 Oct 2022, 11:22
Worst service ever
An automated response does note allow you to speak to an agent. It asks you to chat to the agent via whapps app however you question is not answered.
This is the worst experience i had with a company that supposed to be professional and on a Global level
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Replies (2)0
Replies (2)
Transunion Credit Bureau's replyOfficial
05 Oct 2022, 13:18We have escalated your query and one of our agents will be contacting you with feedback.
Kind regards!
Transunion Credit Bureau's reply05 Oct 2022, 13:18
Official
We have escalated your query and one of our agents will be contacting you with feedback.
Kind regards!
BL
Bianca L's updateReviewer Update
05 Oct 2022, 14:22No need. I contacted Experian and had immediate feedback through their call centre. For a company that is an International/Global company the customer experience felt like decades behind. bot or chat function is automatic with no consideration of the customer needs. I will give it a zero and will never want to use this platform again. Thanking you that we have options because this process was something i would never have expected.
BL
Bianca L's update05 Oct 2022, 14:22
Reviewer Update
No need. I contacted Experian and had immediate feedback through their call centre. For a company that is an International/Global company the customer experience felt like decades behind. bot or chat function is automatic with no consideration of the customer needs. I will give it a zero and will never want to use this platform again. Thanking you that we have options because this process was something i would never have expected.