Worst Customer Service i have ever encountered

My account was somehow blocked, for numerous failed attempts, which i did not make, so i contacted them to help assist to unblock my account, however i was spoke to a very unhelpful agent, then i requested to speak to a manger, by the name of Vuyo, who was even more unhelpful, and more so rude. Probably the worst customer service i have ever experienced, they should be ashamed for 2 such people working for them.