Worst Bureau ever, No response for 3 months, when I have logged query I have to call them to log it, cant log it online or via email

Well these people are the worst, You can only call them for Disputes if you not paying for the credit report, Why cant things be done like Experian where you can log a dispute for free online and also view your report for free multiple times why do we have to pay, I sent an email to you guys to dispute queries, and I have to follow up again after 3 months only to hear it will take another 2 months before it can get resolved, what a waste, but one thing I still dont understand the most, why have emails if you wont attend to them