Where have all the humans gone?

Trying to just get hold of an agent is the worst experience in or customer service sector!

Have an account I have raised a dispute with Vodacom, Experian and now last resort Transunion and hoping someone can assist me with Vodacom incompetence.

I have an account stated I am in arrears when said account was closed in August last year. Still shows active and in arrears and has been affecting my finance applications for months now!!