DB
Dee B
1 reviews | Active since Sept 2016
17 May 2022, 14:54
What a useless website. No wonder was HACKED.
What a useless website! It keeps on taking me to the screen to change my password again, and again, and again, and again. I cannot log in to my credit report. You have sent me an email stating that someone has accessed my account and I CANNOT enter my account since your data was HACKED. I tried to send a message to you via your website and AGAIN it keeps on taking me back to the original screen again, and again, and again, and again, and again !!!
Helpful (0)
Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
18 May 2022, 07:37Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
Transunion Credit Bureau's reply18 May 2022, 07:37
Official
Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
DB
Dee B's updateReviewer Update
18 May 2022, 15:16Please stop your BOT from sending me emails in attempt to PRETEND to sort out my problem. I see from the complaints on HelloPeter that many people are having the same problem as me. I have sent a copy of my ID and proof of residence to you now (which in hindsight was a stupid thing to do considering you cannot keep my information safe). I CANNOT CHANGE MY PASSWORD because your website keeps on sending me back to the 'Change your Password' screen. Totally useless website, as usual. Thank you South Africa.
DB
Dee B's update18 May 2022, 15:16
Reviewer Update
Please stop your BOT from sending me emails in attempt to PRETEND to sort out my problem. I see from the complaints on HelloPeter that many people are having the same problem as me. I have sent a copy of my ID and proof of residence to you now (which in hindsight was a stupid thing to do considering you cannot keep my information safe). I CANNOT CHANGE MY PASSWORD because your website keeps on sending me back to the 'Change your Password' screen. Totally useless website, as usual. Thank you South Africa.
DB
Dee B's updateReviewer Update
18 May 2022, 17:47Update: I telephoned Transunion and my first call was dropped. On the second call Margaret helped me, sent me a temporary password which enabled me to log in to my account - finally. I think trying to change your password online will not work.
DB
Dee B's update18 May 2022, 17:47
Reviewer Update
Update: I telephoned Transunion and my first call was dropped. On the second call Margaret helped me, sent me a temporary password which enabled me to log in to my account - finally. I think trying to change your password online will not work.