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Gerry B

1 reviews | Active since Jan 2016

21 Oct 2021, 11:27

What a useless company.

What a pathetic, useless company. I paid for a credit report on the 8th of October, I have not received it yet. Trying to log it with support on their site and it keeps requesting me to complete all fields, yet I have done so. I emailed them, no response. Phoning them they are apparently busy and had to hold for 20 minutes and eventually hung up. Besides the fact that my score is below 600 with Transunion with NO adverse items on my name, other credit bureaus have me well over 600. I just cannot get a grip in this company that does not give a damn about the clients. as long as they can entertain businesses. I honestly wish we as consumers could choose these credit bureaus because Transunion would have been long gone if that was the case.

0
Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply21 Oct 2021, 13:03
Official
Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion 
GB
Gerry B's update21 Oct 2021, 13:42
Reviewer Update
Sending an email requesting proof of residence, copy of ID's etc. is of no use to me. There is a reason why FICA exists and we have all conformed to that. I am registered on the site, the money was taken, but the report is not available. I am not sending any more documents for any reason. We have a life and things to do and cannot keep sending documents on request because of incompetence, I simply do not have the time to waste on this. As requested, please refund the money to the card it was paid from. Lastly, I suggest you become more proactive instead of re-active. I tried for 2 weeks to get hold of someone to rectify and nothing happened. One review on Hellopeter and you're all over it in minutes. Have a look at your reviews on hellopeter, yet you do not even attempt to improve the service. You should learn a thing or two from Experian, they at least care for the consumer.