Waiting for feedback on ***** case!!!

We notified Transunion on 20 August that my husband's ID had been cloned. They asked him to send through certain documents via email which he did on 21 August. We received a reference number indicating that the ID was in the process of being red flagged but have still not received confirmation that this has happened and nor have we received the credit report that we were promised (my husband did not get a name of who he spoke to but I was told by Uraya that we'd receive one as the ********* had opened an account on Transunion with false information, blocking us access to see what accounts he's tried to open!!!)<br> <br> We've both been passed around from person to person trying to resolve this issue and we just really need to know that the ID is now flagged and that there aren't any unauthorised accounts on my husband's name!!!