VOTE OF NO CONFIDENCE FOR TRANSUNION CREDIT BUREAU

I would like to advise people to not subscribe to Transunion. I have subscribed to this company for years to get a service whereby i get notifications of people viewing my profile in order to make sure that no ***** is done under my name. Unfortunately while i was with them someone tried to open a loan, accounts and no sms was sent to me. This is now two years later after the incident i have not received any communication while there is a debit order every month that they receive for the 'service'.

This morning 26 February 2020, i decide to make a call to their customer service call centre to cancel my subscription and guess what Wandile, the guy who answered said my payment is busy being processed for this month, he will not able to press the 'cancel' button because its greyed out so i must call again at 3pm to say the same thing. If i can't call again i must give someone else my personal details e.g IDno, Address to call on my behalf.

This is bizarre and pathetic for a customer service person to say the calls are recorded but continues to ask me to call again to say the same thing. I am not going to call again, if they are not able to spend R1 out of their airtime to call a customer back or to note down (and have recording as proof) that i have requested a cancellation, then i don't think anyone should trust them with monitoring their LIFE under credit bureau.