Very Disappointing and Inconsiderate

I have been a member of Transunion since 2009 and recently I sent a paid up Letter to them right at the beginning of the month with all documentation required to update their score but they still don't bother to do an update on my credit profile as it is still showing No Score

I have called several times and their contact center personnel keep telling me the incorrect information that they are awaiting Nedbank to send instructions that the account is paid up, despite the letter sent to them as proof. I followed up with Nedbank and it was confirmed that the instructions were sent to all Credit bureaus.

Only Transunion is refusing to update my score as all other Credit Bureaus did this within 48hrs.

Despite having been begging them for this update as it is delaying my son's hospitalization, they just don't care and rather concerned about the regulation requirement for which they have 21 days to do the update.

What kind of a company is this, very inconsiderate and condescending against those who need them the most during critical times.