Very Bad customer service

I was under debt review, the debt counselor issued a clearence certificate on 20 July 2020 and forwarded the clearence certificate to all the bureaus on 21 July 2020(the ccd me on that email). up to date transunion still flags me as under debtreview, I phoned them on 25 August 2020 and asked them to update only to ne told that it will be updated within 48 hours, on 27 August I phoned checking only to be told that its not updated the agent will reescalate. Today 28 August I phoned again to be told that I am still flagged as under debt review the agent will reescalate. (the law clearly indicates that credit bureaus have to update client''s credit profile within 21 working days after receiving clearence certificate from a debt counselor) in my case today is 28 workimg das since Transunion received the notification tp update. I am seriously inconvenienced.