Useless Service

I urgently need help cancelling a subscription that was added too my name without my express consent.

I have tried on countless occasions to cancel the subscription but keep getting resistance.

Initially when I asked for a credit report, I mentioned that this needs to be a one time event for which I paid - I am now paying a monthly fee which was not discussed with me. I would love for recordings of the call to be pulled out to clarify this.

This is completely unacceptable and on top on this - the call centre is down and the email response from the client service agents is unacceptable.