*** USELESS NO SERVICE

I have a problem my query is not being attended to I have called ***more than 5 times they escalate query but I have never received feedback emailed my document to *** on the 15th and 24th of June ref numbers 619312 & 607957.I am really frustrated that I have paid for this service and yet I am blocked from using it.The consultant told me they cannot even extend the days with the time wasted now with me not being able to check my scores.