Useless

I called In as my credit profile was not updated after over a month of being removed if debt review I called in to get assistance and to get this rectified and was asked to send through a copy of my clearance certificate,paid up letters for two accounts , ID and proof of residence I then received sms saying that I need to forward my ID and proof of residence So I call in and speak to a consultant advise her that the only document outstanding was my proof of residence and I have re sent it through and she says that even on my initial mail there’s no ID I have proof of this what are you looking at ?????? I sent these documents through twice !!!!!! Then she tells me maybe I should speak to someone else so I asked for her supervisor who she said will call back but never does !!!!!! This is meant to be a company trusted with our personal living and private information and yet the incompetence that I have received is too much I will report this to the NCR