Urgent Complaint Regarding Failure to Update Prescribed Accounts

I am extremely frustrated, as I have been trying to contact the credit bureau for the past 12 months to have my profile updated, without success. The RCS Edcon and Vodacom accounts were prescribed six years ago. No summons was issued, no payments have been made on these accounts for the past six years, and I have not acknowledged or admitted to owing these debts during this period. Despite sending several emails, I have not received any proper feedback or updates regarding my profile.