Updating of information

I have lodge a dispute with ITC 2015 and on 20 January 2016 but to date nothing has been done about it. Every time I phoned I was told my dispute is still under investigation. On the 22nd of January I called again and was asked to resend my Id as it seems to have been misplaced. I emailed all my documents again and still nothing is happening. Bongi advised that my report will automatically be updated by the system come Saturday 6 January 2016. Once again, this has not been done. I called on Saturday and was told \No, the account will only be updated on Monday close of business\". <br> <br> Do this people even know what they are doing? <br> <br> ITC is there to help us when it comes to our credit report but it seems they don't care. Everyone just keep repeating the same line like roborts and no one seem to take responsibility and accountability. <br> <br> Very, very poor service from a company I actually pay an annual subscription fee to. <br> <br> Jodi Lee"