Updating me in arrears while am not

I have raised a dispute against African bank who updated my account in arrears for May. I did speak to African Bank and they realise their mistakes and of which an update want sent to all bureaus. On the 3/7/2021, I check my profile, the May was updated accordingly, but when I do a recheck on Sunday (4/7/2021) the May arrears are back again.

This is very annoying because you are updating me in arrears, lowering my score and negatively affecting my credit application. I pay you every year to protect my profile, and to my surprise Experian offer similar service at a free cost and yet they do the job accordingly. You need to update my May credit profile accordingly, I do not pay for incompetence, I can just cancel paying every year if my profile is always tarnish. Remember the credit report all time access that you sell, is available for free at other reliable credit bureaus.