Update of settlement of my bond and they red flag it as a dispute incorrectly

I sent through my settlement letter paid up letter of my bond to be updated on their system. I was told to send it to disputes@transunion which i did. I called in to see if it had been updated on my credit report and was told its been lodged as a dispute and red flagged. What are you guys doing it was clearly stated in my email its merely an update required and its not a dispute. All you had to do was update my bond account as paid up. I have been sitting on hold for nearly 30 minutes waiting to speak to a consultant to answer my call. This is unacceptable and you can not put my report under dispute when i clearly said please update. Your consultants do not explain these procedures correctly, and the detrimental issues that will subsequently arise from the report showing as red flagged and under dispute which will reflect negatively on your profile for up to 20 days whilst they confirm with the provider if the account is settled. The process is flawed. I spoke eventually with Malefai and she has removed the dispute apparently. very I will check now. As a paying member of Transunion i am very dissapointed