Unlocking Profile Nightmare

This is such a nightmare. So my account is locked because the system keeps asking for new password even though i have set numerous "new password". So i received a call from Transunion the very next day after i complained on Hello Peter. Unfortunately i was very busy and only had time to upload my documents late afternoon because i in and out of meetings all day. After i uploaded all my documents I did not hear back from Transunion. I went on to the website again my account is still locked. I contacted Transunion 4 times and each time the call ended because of my airtime. Transunion operators all have my information but noone called back and it was only the fourth call that the operator told me that it is only an inbound call center. While talking to the operator i found out that my proof of residence was older than 3 months so i need to upload the last one. I advise the operator that i have less then 1 minute left on my phone, the operator managed to get my cellphone and email so she can send me a link to upload the documents. Guess what nothing.... I am not surprised that the service is still at "we dont give a ****" level.