Unhelpful and Negligent Consultants

My mother received an email advising that her personal information has been discovered on the Dark Web.

She called several times and spoke with several consultants, but no one was able to assist her or tell her what it is she needed to do.

I tried to call and no one was able to assist either, instead the consultant hung up.

Your consultants made minimal effort to assist and this display of behavior is negligent considering that Transunion was targeted in a Cyber-attack.